SuperPractical

SUPERPRACTICAL

IN AN EMERGENCY:

Monday - Friday 8am - 7pm, Saturday & Sunday 8am - 5pm - call Concierge on 07718 565779
At any other time - call the Encore Emergency Out of Hours line on 01223 866980

To report a problem:

Use our problem reporting form to report issues such as general maintenance problems or service failures - your report will be sent automatically to Concierge, copied to BGTA and to Encore. It will go onto our log of all issues reported, so that we can keep track and follow them up where they are not resolved by Encore or C&C.

To become a member of the BGTA and receive our email newsletters:

If you're new to The General and want to join the BGTA and receive our email newsletters and join our WhatsApp groups, please fill in our signup form in order to register.

To contact us about anything else:

We’re always keen to hear from any owner or resident about:

Issues of concern relating to the development itself, eg maintenance issues or snags - you might find that we are already on the case or if not, we can look into it.
Suggestions for improving the development and our community.
Any skills they have which they can use to help the BGTA - for example legal, finance, property/surveying.

For these or any other queries, please just email us on hello@bgta.org.uk and the relevant member of the committee will get back to you.

My property online portal - https://portal.encoreestates.co.uk/ (Useful to see any known faults, you will need to register using your customer reference number to access this information.)

Thanks for your interest.